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HELP & FAQs

What’s your return policy?

We proudly stand behind the quality of our products, and we want you to be thrilled with them too! But if you ever decide that something you ordered isn’t right for you, please contact us so we can help you with your return.

All Essentials by Jillee products (including essential oils, oil blends, and carrier oils) and Timeless by Jillee skincare products (including serums, cleansers and moisturizer) are backed by Jillee's Risk-Free Money-Back Guarantee. This guarantees that if you aren't satisfied for any reason, you can return the product(s) within 90 days to receive a full refund (less shipping)—regardless of use!

For all other physical products from the shop, we offer a 30-day return policy. Simply return the unopened and unused product(s) within 30 days of delivery to receive a full refund.

Digital products like eBooks are not eligible for return.


What are my shipping options?

We offer fast and reliable shipping across the country through DHL and USPS. After your order has shipped, you’ll receive a tracking number so you can keep track of it in transit. We also offer international shipping.


Do you offer international shipping?

We sure do! As of October 2022 we ship to all countries worldwide. So no matter where you are, you can enjoy our products! 


When will my order arrive?

We will process and ship your order out to you as soon as possible (usually within a day or so). Once your order is in the mail, you can typically expect delivery within 5-7 business days. International shipping can take up to 14 days.


How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. If you chose to create an account during checkout, you can also log in to your account and view the tracking information on your order details page. You can find the tracking link next to each product purchased, beginning with "USPS #..."


Can I change or cancel my order?

Orders that have already been shipped cannot be changed or cancelled. If you would like to change or cancel an order that has not yet been shipped, please contact us for help.


Is it safe to use essential oils on or around children?

First and foremost, we strongly advise against the ingestion of essential oils, especially by children. Essential oils are intended for topical or aromatic use only, after proper dilution.

Consult with a pediatrician to identify which essential oils, if any, are suitable for your child and to understand the recommended dilution rates and application methods.

For additional insights into essential oils and children, we recommend referencing this article from Johns Hopkins Medicine: Are Essential Oils Safe for Children?

When using essential oils around children, always adhere to the following safety practices: ensure oils are properly diluted, use diffusers for short periods in well-ventilated areas, and keep all essential oil products out of reach of children.

If you suspect a child has been exposed to essential oils and is showing adverse effects — such as skin irritation, difficulty breathing, coughing, watery eyes, vomiting, lethargy, or more severe symptoms — take immediate action:

  • Remove the child from exposure: If the reaction is due to inhalation, ensure the child is moved to a well-ventilated area or fresh air immediately.
  • Wash the affected area: If the oil has come into contact with the child's skin, wash it off gently using mild soap and lukewarm water.
  • Do not induce vomiting: If the oil has been ingested, do not attempt to induce vomiting, as this could exacerbate the situation. Essential oils can cause additional harm if aspirated into the lungs.
  • Seek medical attention: Secure the essential oil product and its packaging to provide detailed information to healthcare professionals. If symptoms are severe or persist, seek immediate medical attention.
  • Call Poison Control: For emergency guidance, contact the Poison Control Center at 1-800-222-1222 in the United States. They provide 24/7 assistance and can offer specific instructions for your situation.

Is it safe to use essential oils on or around pets?

We do not recommend applying essential oils directly to pets. Additionally, caution should be exercised when diffusing essential oils around them. Animals can react differently to certain aromas and compounds, and what is harmless to humans can sometimes be dangerous for animals.

Before incorporating essential oils into your pet-inclusive environment, please consult with your veterinarian. For further insights into the impact of essential oils on pets, please reference the ASPCA: The Essentials of Essential Oils Around Pets

According to the New York Times, if you suspect your pet has been exposed to essential oils and is showing any adverse effects — such as watery nose or eyes, skin or gum redness, drooling, difficulty breathing, vomiting, lethargy, tremors, or more severe symptoms like liver failure — take immediate action:

  • If inhaled, move your pet to fresh air.
  • If the oil has come in contact with their skin or fur, wash it off using dish soap.
  • If ingested, do not induce vomiting. Essential oils can stick to an animal’s lungs and airway. 
  • Secure the product and its packaging in a sealed bag to bring to the vet.
  • For emergency assistance, you can also contact the ASPCA Animal Poison Control Center at 888-426-4435 or the Pet Poison Helpline at 855-764-7661. A consultation fee may apply.

Is it safe to put essential oils on my dryer balls?

You can put essential oils on your dryer balls, but it is a potential fire risk. However, many people do this with no problem. While the risk appears to be low, we still want to make sure the understanding is out there. Your dryer can reach a temperature of up to 145°F, with 125°F on the lower scale. Essential oils have flashpoints, which is the temperature at which the oils will turn into vapor, with the potential of heat or another ignition source causing a fire. A lot of common fragrances (such as citrus) have flashpoints in the 105-130°F range. As you can see, this does put them in the potential danger zone. 

You assume all responsibility and risk for the use of the products available on or through this web page. One Good Thing by Jillee, LLC does not assume any liability for the materials, information and opinions provided on, or available through, this web page. No advice or information given by One Good Thing by Jillee, LLC or its employees shall create any warranty. Reliance on such advice, information or the content of this web page is solely at your own risk, including without limitation any safety guidelines, resources or precautions related to the use, or operation of by Jillee products, or any other information related to safety that may be available on or through this web page. One Good Thing by Jillee, LLC disclaims any liability for injury, death or damages resulting from the use thereof.

 

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